Pulsari
Tissera

Assisted the General Manager (Projects) with daily administrative tasks and scheduling.

Organized internal and external meetings, including logistics and documentation.

Maintained accurate overtime records for operational staff.

Updated the GM on daily schedules, tasks, and meeting agendas.

Coordinated with external parties for project-related communications.

Gained exposure to project coordination and corporate communication in a shipbuilding company.

Provided IT customer support

prioritizing efficient issue resolution and maintaining strong client relationships.

Successfully managed a large volume of inquiries and oversaw payment-related processes

4+ years in IT customer support with a focus on issue resolution and client satisfaction.

Handled high inquiry volumes, payment processes, and merchant onboarding.

Skilled in customer acquisition, promotional outreach, and ticketing systems.

Strong in communication, problem-solving, and team collaboration.

Proven ability to multitask and manage time effectively in fast-paced environments.